Refund policy
Refund Policy
Thank you for shopping with us! Here's what you need to know about our refund policy:
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Damaged Signs from Shipping: If your sign arrives damaged, you can request a refund or replacement within 14 days. Email support@honeygrovemetal.com with the following information:
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- Your order number
- Photos of the damaged item and the packaging
- A brief description of the damage
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Incorrect Customization: If Honey Grove Metalworks made a mistake with your custom sign, we’ll replace it for free. Contact us within 14 days with details and photos.
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Personalized Sign Dislikes: Since our signs are custom-made, we can’t offer refunds if you’re unhappy with how they look. Please double-check your customization details before ordering.
For help or questions, email us at support@honeygrovemetal. Thank you for choosing Honey Grove Metalworks!