Refund Policy

Thank you for choosing our handcrafted metal decor. Please note that all our items are custom-made to your specifications, and as such, we do not offer refunds. We ask that you carefully double-check all personalized information before finalizing your order to ensure accuracy.

Non-Refundable Items:

• Since each piece is personalized and made to order, we cannot accept returns or issue refunds for any custom-made items.

Damage from Shipping:

• If your item arrives damaged due to shipping, please contact us within 7 days of receipt.
• To initiate a claim, please email us at support@honeygrovemetal.com with the following information:
  • Your order number
  • Photos of the damaged item and the packaging
  • A brief description of the damage

We will review your claim and work with you to resolve the issue as quickly as possible, ensuring you receive a replacement or a suitable resolution.

Thank you for your understanding and support.